SHIPPING, RETURNS, & WARRANTY INFORMATION
SHIPPING
Most orders are shipped within 1-3 business days via USPS. Please allow 5-7 business days for the US and 10-30 business days for international shipping (Items in order may be shipped separately).
Changes to Order
Changes to Shipping AddressIf you need to change your shipping address, please contact us immediately. Once your order has shipped, we cannot reroute your package.
It is the buyer’s responsibility to provide the correct address when placing an order.
Unfortunately, if the wrong address was entered at checkout, you will not be eligible for replacement or refund.
Lost or Stolen Items
Please note that we are not responsible for any lost or stolen items.
We understand that sometimes things can get lost along the way.
If your package was marked as delivered by the mail carrier, but you have not received it, please make sure to double-check that you have input the correct address in your initial order. If there is an error, your order is most likely on its way to us and we will ship it right back out to your correct address! (Re-shipment fees will apply)
If your address and information are correct, please check with your local post office. 15 days after the initial delivery, you will be able to file a missing mail search with USPS.
If your package was stolen, please file a mail theft claim with USPS, as well as a complaint with your local police station.
EXCHANGES & RETURNS
Returns
All products purchased from the NKF website can be returned within 15 days of purchase with no restocking fee (NKF does not provide return shipping labels). After the 15-day grace period, all returns are subject to a 20% restocking fee. Products purchased more than 30 days ago will not be accepted.
Before you begin the return process, ensure the product you plan to return is in new condition. We cannot accept the product for return if any component is used or altered.
To return your product, please include the order number and specific products and quantities being returned.
Please mail your return to:
NAVARRE KAYAK FISHING
PO BOX 64
JAY, FL 32565
You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Non-returnable items include:
- Gift Cards
- Digital Items
- Custom Products
- Apparel & Stickers
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, if your item arrives in new and unused condition, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 3-5 business days.
Exchanges
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
We only offer free exchanges for items that arrive damaged or if the incorrect item was received. For all other exchanges, please follow the instructions above for returning the item you would like to exchange, and once the return is accepted, make a separate purchase for the new item.
WARRANTY INFORMATION
If an NKF component fails because of a manufacturing defect or a lack of quality, NKF will replace it free of charge.
To make a warranty claim, please email a picture of the item and your order number to nick@navarrekayakfishing.com
Need help?
Email us at nick@navarrekayakfishing.com or give us a call at (850) 264-3957